Privacy Policy

We play the role of a Data Controller when we collect and process Personal Data about you.

We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller.

OUR COMMITMENT

We commit to protecting your privacy and ensure that our Personal Data handling practices are continually reviewed for compliance with applicable privacy laws and regulations.

PERSONAL INFORMATION GATHERED BY XTRAMILES

The information we gather from you, personal or otherwise, is used to register you, verify your identity, enable you to use the platform, undertake transactions (including facilitating and processing payments), communicate with you, share promotional offers, services or updates associated with Xtramiles, and generally maintain your account with us. We also use this information to customize your experience and improve our services.

INFORMATION YOU GIVE US

We receive and store any information you provide while using Xtramiles or give us in any other way. You can choose not to provide certain information, but this may limit your ability to use our services. We use the information you provide for purposes such as opening your account, processing transactions, responding to requests, and communicating with you.

INFORMATION WE COLLECT ABOUT YOU

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your browser accesses our services. We may also collect information about your location and mobile device, including a unique device identifier. This information may be used for internal analysis and to provide you with location-based services such as advertising, search results, and personalized content.

INFORMATION FROM OTHER SOURCES

We might receive information about you from other sources, such as updated delivery and address information from our courier partners, which we use to correct our records and deliver your shipments more efficiently.

CATEGORIES OF PERSONAL DATA

We collect and process the following categories of personal data:

Demographic & Identity Data: Name, email address, contact number, shipping address, country, date of birth, profile picture, and publicly available information.
Transaction Data: Transaction amount, bank name, card type, and partial card number.
Online Identifiers & Technical Data: IP address, device details, browser type, and network carrier information.
Location Data: Geolocation information from your device or IP address.
Communications Data: Metadata and content from emails, SMS, instant messages, and calls.
Usage Data: Information on how you use our website or app, including pages viewed and actions taken.

Aadhaar and Document Alternatives

We may collect Aadhaar information for identity verification. However, you may choose to provide alternate government-issued IDs such as PAN or Passport.

By using the Xtramiles website/app and/or providing your information, you consent to the collection and use of your information as described in this Privacy Policy, including sharing it in accordance with this policy.

PURPOSE OF DATA COLLECTION

We use your data to:

Process and fulfill orders.
Deliver products and services.
Improve site/app functionality.
Provide personalized recommendations.
Communicate service updates.
Ensure compliance with legal obligations.

COOKIES AND TRACKERS

We use cookies and trackers (e.g., Google Analytics, Hotjar) to improve site performance and user experience. You may disable cookies in your browser settings; however, this may affect site functionality.

PERSONAL DATA DISCLOSURE

We may share your data with third-party service providers for integration purposes, as well as with legal/regulatory authorities when required.

DATA SECURITY

We implement strong physical, technical, and administrative safeguards, including encryption and secure infrastructure, to protect your data.

DATA RETENTION

We retain your personal data only for as long as necessary for the purposes outlined in this policy and to comply with legal requirements. When no longer needed, data is securely deleted or anonymized.

CHILDREN’S PRIVACY

Our services are intended for adult users. We do not knowingly collect personal information from minors.

YOUR RIGHTS

You have the right to access, update, or manage your personal data. If you have concerns, you can contact us at support@xtramiles.in.

NOTIFICATION OF CHANGES

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we recommend reviewing it periodically.